Bilingual Collections Specialist – English, Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage both inbound and outbound collections calls with professionalism and efficiency.

• Reach out to customers regarding overdue accounts and strive for suitable resolutions.

• Negotiate payment plans in line with established protocols.

• Address objections, resistance, and challenging customer interactions with professionalism.

• Ensure consistent and appropriate follow-up with customers.

• Accurately record account interactions, payment arrangements, and updates.

• Adhere to relevant collections policies and compliance standards.

• Safeguard customer confidentiality and protect sensitive account details.

• Aim for both individual and team collections performance objectives.

• Provide a professional customer experience while pursuing account resolution.

• Complete the resume review, pre-screen questionnaire, one-way video interview, and live interviews.

⛳️ Requirements

• Minimum of 1 year experience in BPO, contact center, or professional collections.

• Experience in managing inbound and outbound collections calls.

• Proficient in handling delinquent or overdue accounts.

• Skilled in negotiating payment arrangements or resolving outstanding balances.

• Familiarity with FDCPA and U.S. collections compliance regulations.

• Proficient in English communication skills.

• Proficient in Spanish communication skills.

• Experience working towards individual or team collections KPIs.

• Preferred experience in third-party collections.

• Previous remote or work-from-home experience is a plus.

• Must reside permanently in Mexico or Colombia.

• Windows 11 PC required (Mac is not supported).

• Minimum 16 GB RAM.

• i5 processor or higher.

• Additional monitor required.

• Webcam necessary.

• Wired USB headset needed.

• Stable and reliable wired Ethernet internet connection is essential.

• Backup power solution required.

• Proficient in Microsoft Teams / Office 365.

• Must possess the required equipment, internet connection, and workspace for dependable remote work.

🏝️ Benefits

• Paid weekly, in arrears.

• Opportunities for performance-based commissions.

• Fully remote work opportunity available in Mexico or Colombia.

• Continuous training and coaching provided.

• Supportive and performance-driven team environment.

• Opportunities for professional growth and advancement.