Bilingual Collections Specialist – English, Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Professionally and efficiently manage inbound and outbound collections calls.

• Reach out to customers with delinquent accounts and strive for suitable resolutions.

• Negotiate payment plans in line with established protocols.

• Address objections, resistance, and challenging customer discussions with professionalism.

• Ensure consistent and appropriate follow-up with customers.

• Accurately record account interactions, payment agreements, and updates.

• Adhere to relevant collections policies and compliance standards.

• Safeguard customer confidentiality and protect sensitive account information.

• Aim to achieve both individual and team collections performance goals.

• Provide a professional customer experience while working towards account resolution.

⛳️ Requirements

• Minimum of 1 year experience in BPO, contact center, or professional collections.

• Proficient in handling both inbound and outbound collections calls.

• Experience with delinquent or overdue accounts.

• Skilled in negotiating payment arrangements or resolving outstanding balances.

• Familiarity with FDCPA and U.S. collections compliance standards.

• Fluent in English communication.

• Fluent in Spanish communication.

• Experience in achieving individual or team collections KPIs.

• Must be permanently based in Mexico or Colombia.

• Required to have the necessary equipment and internet connection for dependable remote work.

• Windows 11 PC; Mac is not supported.

• Minimum 16 GB RAM.

• i5 processor or better.

• Additional monitor required.

• Webcam is necessary.

• Wired USB headset is mandatory.

• Stable and reliable wired Ethernet internet connection.

• Backup power supply is essential.

• Proficiency in Microsoft Teams / Office 365.

• Resume must be submitted in English.

• Strong written and verbal communication skills in English.

🏝️ Benefits

• Opportunities for performance-based commissions.

• Continuous training and coaching available.

• Supportive and performance-oriented team environment.

• Opportunities for professional development and advancement.

• Fully remote work option.

• Weekly compensation paid in USD.