Bilingual Collections Specialist, English – Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Professionally and efficiently manage both inbound and outbound collections calls.

• Reach out to customers with delinquent accounts and strive for suitable resolutions.

• Negotiate payment plans according to established guidelines.

• Address objections, resistance, and challenging customer interactions in a professional manner.

• Ensure consistent and appropriate follow-up with customers.

• Accurately document customer account interactions, payment arrangements, and any updates.

• Adhere to all relevant collections policies and compliance regulations.

• Safeguard customer confidentiality and protect sensitive account information.

• Aim for both individual and team collections performance goals.

• Provide a professional customer experience while working towards account resolution.

• Complete the recruitment process, which includes resume review, pre-screen questionnaire, one-way video interview, and live interviews.

⛳️ Requirements

• A minimum of 1 year of experience in BPO, contact center, or professional collections.

• Proven experience in managing inbound and outbound collections calls.

• Experience in handling delinquent or past-due accounts.

• Skilled in negotiating payment arrangements or resolving outstanding balances.

• Knowledge of FDCPA and U.S. collections compliance regulations.

• Fluent in English communication.

• Fluent in Spanish communication.

• Experience in meeting individual or team collections KPIs.

• Preferred experience in third-party collections.

• Previous remote or work-from-home experience is advantageous.

• Must be permanently residing in Mexico or Colombia.

• Required to have the necessary equipment and internet connectivity for reliable remote work.

• Windows 11 PC (Mac not supported).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Additional monitor.

• Webcam.

• Wired USB headset.

• Stable and reliable wired Ethernet internet connection.

• Backup power solution.

• Proficiency in Microsoft Teams / Office 365.

• Candidates must submit their resume in English.

• Candidates must possess the required workspace for reliable home-based work.

🏝️ Benefits

• Opportunities for performance-based commissions.

• Continuous training and coaching provided.

• A supportive, performance-driven team environment.

• Opportunities for professional development and advancement.

• Weekly compensation disbursed in USD.

• Full-time remote work opportunity available.