Bilingual Collections Specialist, English & Spanish

This is a fully remote position, open to applicants in Colombia, +1 more country.

📋 Description

• Professionally and efficiently manage inbound and outbound collections calls.

• Reach out to customers concerning delinquent accounts and strive for suitable resolutions.

• Negotiate payment plans following established guidelines.

• Address objections, resistance, and challenging customer interactions in a professional manner.

• Ensure consistent and appropriate follow-up with customers.

• Accurately record account interactions, payment arrangements, and updates.

• Adhere to all relevant collections policies and compliance regulations.

• Safeguard customer confidentiality and protect sensitive account information.

• Aim for individual and team collections performance objectives.

• Provide a professional customer experience while pursuing account resolutions.

• Complete resume review, pre-screen questionnaire, one-way video interview, and live interviews.

⛳️ Requirements

• Minimum of 1 year experience in BPO, contact center, or professional collections.

• Proficient in managing inbound and outbound collections calls.

• Experienced in dealing with delinquent or overdue accounts.

• Skilled in negotiating payment arrangements or resolving outstanding balances.

• Familiar with FDCPA and U.S. collections compliance standards.

• Excellent communication skills in English.

• Proficient communication skills in Spanish.

• Experience working towards individual or team collections KPIs.

• Preferred experience in third-party collections.

• Previous remote or work-from-home experience is a plus.

• Must reside permanently in Mexico or Colombia.

• Should possess the necessary equipment and internet connection for reliable remote work.

• Required: Windows 11 PC (Mac is not supported).

• Minimum 16 GB RAM.

• i5 processor or higher.

• Additional monitor is required.

• Webcam is necessary.

• Wired USB headset needed.

• Stable and reliable wired Ethernet internet connection.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365 is required.

• Candidates must submit their resume in English.

• Strong written and verbal communication skills in English are a must.

🏝️ Benefits

• Opportunities for performance-based commissions.

• Weekly compensation provided in USD.

• Continuous training and coaching available.

• Supportive, performance-oriented team environment.

• Opportunities for professional development and career advancement.

• Fully remote work opportunity.

• Full-time remote position available.