Bilingual Collections Specialist, English & Spanish

This is a fully remote position, open to applicants in Colombia, +1 more country.

📋 Description

• Manage inbound and outbound collection calls with professionalism and efficiency.

• Reach out to customers about overdue accounts and seek suitable resolutions.

• Negotiate payment plans in line with established protocols.

• Address objections, resistance, and challenging customer interactions with professionalism.

• Ensure consistent and appropriate follow-up with customers.

• Accurately document account interactions, payment agreements, and updates.

• Adhere to relevant collection policies and compliance mandates.

• Safeguard customer confidentiality and protect sensitive account details.

• Strive towards individual and team collection performance objectives.

• Provide a professional customer experience while aiming for account resolution.

• Complete the recruitment process, which includes reviewing resumes, filling out pre-screen questionnaires, participating in one-way video interviews, and attending live interviews.

⛳️ Requirements

• Minimum of 1 year experience in BPO, contact center, or professional collections.

• Proven experience in managing inbound and outbound collection calls.

• Background in handling overdue or past-due accounts.

• Experience in negotiating payment arrangements or resolving outstanding debts.

• Familiarity with FDCPA and U.S. collections compliance standards.

• Proficient in English communication.

• Proficient in Spanish communication.

• Experience working towards individual or team collection KPIs.

• Must be permanently based in Mexico or Colombia.

• Must possess a Windows 11 PC; Mac is not supported.

• Minimum 16 GB RAM required.

• i5 processor or above is necessary.

• An additional monitor is required.

• Webcam is essential.

• Wired USB headset is mandatory.

• Stable and reliable wired Ethernet internet connection is necessary.

• Backup power solution is needed.

• Familiarity with Microsoft Teams / Office 365 is required.

• Must have the necessary equipment, internet access, and workspace for dependable remote work.

• Experience in third-party collections is preferred.

• Previous remote or work-from-home experience is preferred.

🏝️ Benefits

• Opportunities for commission based on performance.

• Continuous training and coaching provided.

• Supportive, performance-oriented team culture.

• Potential for professional growth and advancement.

• Full remote work opportunity available.

• Weekly payments made in USD.