Bilingual Collections Specialist, English and Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Professionally and efficiently manage inbound and outbound collections calls.

• Reach out to customers regarding overdue accounts and strive for suitable resolutions.

• Negotiate payment plans in line with established protocols.

• Address objections, resistance, and challenging customer interactions with professionalism.

• Ensure consistent and appropriate follow-up with customers.

• Accurately record account interactions, payment arrangements, and updates.

• Adhere to all relevant collections policies and compliance standards.

• Safeguard customer confidentiality and protect sensitive account details.

• Aim for both individual and team collections performance objectives.

• Provide a professional customer experience while working towards account resolution.

⛳️ Requirements

• Minimum of 1 year of experience in BPO, contact center, or professional collections.

• Experience in managing inbound and outbound collections calls.

• Proficient in dealing with delinquent or overdue accounts.

• Experience in negotiating payment arrangements or addressing outstanding balances.

• Familiarity with FDCPA and U.S. collections compliance regulations.

• Fluent in English communication skills.

• Fluent in Spanish communication skills.

• Experience in achieving individual or team collections KPIs.

• Must reside permanently in Mexico or Colombia.

• Required to have the necessary equipment and internet for reliable remote work.

• Windows 11 PC; Mac is not supported.

• Minimum 16 GB RAM.

• i5 processor or better.

• Additional monitor.

• Webcam.

• Wired USB headset.

• Stable and reliable wired Ethernet internet connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• Candidates must submit their resume in English.

• Preference given to those with third-party collections experience.

• Previous remote or work-from-home experience is a plus.

🏝️ Benefits

• Opportunities for commission based on performance.

• Continuous training and coaching provided.

• Supportive, performance-oriented team environment.

• Opportunities for professional development and career advancement.

• Weekly compensation provided in USD.

• Fully remote work opportunity available in Mexico or Colombia.