Bilingual Co-op – Disability Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with Case Managers, Disability Specialists, and Associate Managers

• Conduct follow-up phone calls and send written communications to Plan Members, Plan Sponsors, medical professionals, and vendors

• Perform functional telephone interviews with Plan Members

• Ensure claim files are accurate and up-to-date

• Assist with processing invoice payments

• Update banking information for Plan Members

• Provide disability claims management services to clients

⛳️ Requirements

• Currently enrolled in an undergraduate program such as Nursing, Health Sciences, or Mental Health

• Excellent organizational skills

• Proficient in written and verbal communication

• Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint)

• Capable of working independently as well as collaboratively within a team

• Ability to handle multiple tasks concurrently

• Basic understanding of claims processing and health insurance

• Some experience in customer service or administrative roles

• Submit a resume, cover letter, academic transcript, and work term evaluation, if available, in a single PDF file

🏝️ Benefits

• Flexible work environment that promotes well-being and inclusivity

• Opportunities to empower your professional growth and learning

• Early access to Manulife John Hancock’s GRO premier early talent program

• Support, structure, and career development through the co-op program

• Commitment to equal opportunity and reasonable accommodation support