Bilingual Co-op – Disability Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with Case Managers, Disability Specialists, and Associate Managers.

• Conduct follow-up phone calls and/or send written communications to Plan Members, Plan Sponsors, medical professionals, and vendors.

• Reach out to Plan Members by phone to carry out functional telephone interviews.

• Maintain claim files to ensure they are current and accurate.

• Assist with the processing of invoice payments.

• Update banking information for Plan Members.

• Provide support in disability claims management for clients.

⛳️ Requirements

• Currently enrolled in an undergraduate program such as Nursing, Health Sciences, or Mental Health.

• Excellent organizational abilities.

• Strong written and verbal communication skills.

• Proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Capable of working independently as well as collaboratively within a team.

• Ability to manage several tasks at once.

• Basic understanding of claims processing and health insurance.

• Previous experience in customer service or administrative roles is preferred.

• Please submit a resume, cover letter, academic transcript, and work term evaluation (if applicable) as a single PDF file.

🏝️ Benefits

• Flexible work environment.

• Support for well-being and inclusion.

• Opportunities for learning and career advancement.

• Early access to Manulife John Hancock’s GRO premier early talent program.

• Comprehensive support, structure, and opportunities through the co-op program.

• Commitment to equal opportunity and reasonable accommodation support.