Bilingual Client Relations and Intake Coordinator

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Schedule consultations, appointments, and meetings.

• Follow up with potential clients regarding their case eligibility and subsequent steps.

• Document and organize intake details for attorney evaluation.

• Assist with administrative and operational duties that support the intake process.

• Maintain accurate and current records, notes, and communications.

• Facilitate communication between clients and the legal team.

• Deliver outstanding customer service throughout the client experience.

• Communicate with existing clients about case updates and general inquiries.

• Generate and distribute proposals, agreements, and related documentation.

• Manage client information within the CRM system.

• Track follow-ups and ensure consistent communication with leads and clients.

• Act as the primary point of contact for prospective clients during the intake process.

• Send payment links and collect fees for consultations.

• Conduct initial immigration intakes and gather comprehensive client information.

• Answer and manage urgent inbound calls from potential clients.

⛳️ Requirements

• Fluent in both English and Spanish is mandatory.

• Strong customer service experience is essential.

• Experience in immigration law is beneficial but not mandatory.

• Prior experience handling sensitive or urgent client situations is highly preferred.

• Ability to communicate with empathy and professionalism during high-stress scenarios.

• Strong organizational and follow-up capabilities.

• Comfortable managing multiple priorities at the same time.

• Ability to work independently while closely collaborating with the legal team.

• Experience in scheduling appointments and consultations.

• Proficient in managing client records and utilizing CRM systems.

• Ability to accurately collect and organize detailed client information.

• Availability from Monday to Friday, 08:30 AM to 05:00 PM CST.

• Familiarity with DocketWise, LawPay, Grasshopper, Calendly, Ruby Receptionist, Google Workspace, Gmail, AI transcription tools, and payment processing platforms.

🏝️ Benefits

• The firm observes federal holidays.

• The firm traditionally closes for approximately two weeks during the Christmas season.

• Remote work arrangement.