Bilingual Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes for coverage-related inquiries throughout customer operations and patient support workflows.

• Facilitate documentation related to benefits, case updates, follow-up activities, and communications regarding reimbursement support.

• Address routine reimbursement challenges, documentation discrepancies, and workflow exceptions.

• Keep precise records of cases, reimbursement documentation, and updates in the system.

• Track reimbursement trends, recurring challenges, and indicators for escalation.

• Collaborate with both internal and external stakeholders to synchronize communications, clarify reimbursement prerequisites, and aid in case resolution.

• Participate in enhancements to processes, updates to workflows, and operational readiness initiatives for reimbursement support services.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related area is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.