Bilingual Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes for coverage-related inquiries within customer operations and patient assistance workflows.

• Manage benefits-related documentation, case updates, follow-up tasks, and communications regarding reimbursement support.

• Address routine reimbursement challenges, documentation shortcomings, and workflow anomalies.

• Keep precise records of cases, reimbursement documents, and system updates.

• Track reimbursement trends, recurring challenges, and indicators for escalation.

• Collaborate with both internal and external stakeholders to ensure effective communication and facilitate case resolution.

• Participate in enhancing processes, updating workflows, and contributing to operational readiness initiatives.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related area is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.