Bilingual Care Coordinator, English and Spanish Proficiency

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the primary point of communication among patients, physicians, specialists, and multidisciplinary care teams to facilitate coordinated service delivery.

• Assist in the creation, updating, and monitoring of individual patient care plans, track progress toward clinical objectives, and schedule necessary follow-up visits.

• Maintain precise electronic health records (EHR/EMR), manage referrals, verify insurance eligibility, and address incoming patient inquiries through phone, email, or chat.

• Connect patients to community resources, home care services, medical equipment suppliers, and financial assistance programs as needed.

• Conduct regular check-ins with patients to monitor adherence to treatment, address any barriers to care, and educate patients about their prescribed care plans.

• Ensure that all coordination activities comply with HIPAA regulations, patient privacy laws, and standard operating procedures (SOPs).

• Identify treatment delays, care gaps, or recurring operational issues and promptly report them to clinical leadership for resolution.

⛳️ Requirements

• A minimum of 3 years of experience in US healthcare coordination, medical administrative support, patient navigation, or case management.

• Proficient in using Electronic Health Record (EHR) systems.

• Familiarity with HIPAA-compliant communication tools.

• Proficient in Microsoft Office Suite and Google Workspace.

• Excellent verbal and written communication skills, complemented by strong empathetic listening abilities.

• Exceptional time-management skills and keen attention to detail.

• Proven capability to manage multiple care tracks concurrently.

• Prior experience in remote healthcare or telehealth is preferred.

• Knowledge of insurance verification and prior authorization is preferred.

• Bilingual proficiency in English and Spanish is required for the role.

• High level of empathy and a patient-centered approach.

• Strong problem-solving and conflict-resolution skills.

• Demonstrated proactive follow-through and accountability.

• Ability to adapt in fast-paced healthcare environments.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on work-life balance.

• Access to wellness programs and resources.