Bilingual Benefits Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Employee Services Team by utilizing Workday, case management, knowledge base, and contact center technologies and processes.

• Deliver Tier 1 and Tier 2 support for Workday access and navigation, benefits, and general HR inquiries.

• Respond promptly and accurately to both written and telephone inquiries.

• Conduct research using the knowledge base to provide effective responses.

• Escalate unresolved inquiries to the Account Manager or Pod Manager.

• Offer professional and timely service for internal audit requests.

• Engage in work intake reviews to automate audit activities and reporting.

• Communicate audit-related issues to leadership.

• Partake in ongoing functional-area training.

• Foster strong partnerships within the department and the broader organization.

• Identify and document opportunities for process improvements, innovation, and automation.

• Meet or exceed established performance standards.

• Execute other duties as assigned by the Manager.

⛳️ Requirements

• High School Diploma required.

• Minimum of 2 years of related experience and/or training.

• Familiarity with employee benefits, COBRA, and other federal/regulatory requirements.

• Proficient in PC skills, including Microsoft Office, Outlook, and HRIS.

• Strong communication skills via telephone, email, and in-person interactions.

• Willingness to adapt and maintain a positive attitude.

• Ability to work independently as well as collaboratively within a team.

• Exceptional interpersonal skills and professionalism.

• Punctual and committed to adhering to a set schedule, with the flexibility to work extra hours as required.

• Capability to thrive in a fast-paced, demanding environment while managing sensitive, confidential matters.

• Strong analytical, research, and follow-up skills.

• Proven ability to multitask.

• Bachelor's degree preferred.

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development opportunities.

• Platforms for learning and sharing ideas.

• Creative collaboration.

• Recognition and rewards for innovative thinking, fresh perspectives, creative teamwork, and hard work.