Bilingual Automotive Sales Specialist – Training and Implementation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide expert training and support in both English and French to new and current customers utilizing PBS Dealer Management Software.

• Primarily conduct virtual training sessions to assist customers with software implementation.

• Offer onsite training at dealerships during the installation of new software.

• Acquire a comprehensive understanding of PBS software and the training methodologies.

• Manage and execute assigned training sessions independently.

• Serve as a self-sufficient installation resource.

• Timely handle assigned DTO Cornerstone tickets.

• Showcase the PBS DMS while delivering excellent, solution-oriented customer service.

• Address internal and external training requests promptly.

• Document tickets and escalate matters to the relevant teams as needed.

• Keep up-to-date with evolving process documentation.

• Share expertise across teams and contribute to ongoing learning and development.

• Broaden product knowledge and engage in cross-training initiatives.

• Foster a collaborative and positive team atmosphere.

• Travel to customer locations across Canada, the USA, and the Caribbean, roughly two weeks each month.

⛳️ Requirements

• Proficient in both French and English, encompassing speaking, reading, and writing skills.

• 1–2 years of experience within a car dealership setting, concentrating on sales.

• Strong computer proficiency.

• Skilled in Microsoft Office Suite, including Outlook, Word, and Excel.

• Capability to swiftly learn and adapt to new software applications.

• Willingness to travel within Canada and the USA for up to two weeks each month.

• Valid passport is mandatory.

• A U.S. visa is required if applicable.

• A valid unrestricted driver's license is necessary.

• Excellent communication, presentation, and public speaking abilities.

• Experience with PBS software is a significant advantage.

• Background in facilitating both in-person and virtual training sessions is a notable asset.

• Strong problem-solving and troubleshooting capabilities.

• Effective time management and organizational skills.

• Ability to multitask and prioritize effectively.

• Exceptional documentation skills.

• High school diploma is required.

🏝️ Benefits

• Professional Development – Ongoing training, industry certifications, and clear pathways for career growth.

• Travel Opportunities – Opportunities to travel to various locations across Canada, the U.S., and the Caribbean.

• Comprehensive health benefits – Includes medical and dental coverage.

• Paid Time Off – Generous PTO policy.

• Inclusive culture – A collaborative and supportive team environment.

• Employee recognition – Regular appreciation programs and performance-based rewards.

• Up to $4,800 annually in product certification bonuses.

• Additional performance incentives available.

• Attractive referral bonuses.

• Staff discounts with partners such as GM, Dell, and more.