Bilingual Audiology Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver audiological support via phone to customers, which encompasses fitting, troubleshooting, software assistance, and selection of instruments.

• Execute technical product assessments.

• Work in conjunction with Sales and Training, potentially involving travel.

• Engage in seminars, workshops, and product launches.

• Assist with audiological and technical tasks, including testing, fitting hearing aids, programming software, and using verification equipment.

⛳️ Requirements

• A Master’s degree or equivalent in Audiology or Hearing Instrument Specialization.

• A minimum of 2 years of experience in a clinical setting.

• Familiarity with NOAH and manufacturer-specific software.

• Exceptional verbal and written communication skills along with strong interpersonal abilities.

• Background in selecting and fitting hearing instruments and FM systems.

• Proficient knowledge and experience in audiological testing, hearing aid fitting, programming software, and verification equipment.

• Strong customer service and presentation capabilities.

• Excellent time management and negotiation skills.

• Strong aptitude for technical problem-solving.

• Capability to work independently as well as collaboratively within a team.

• Bilingual proficiency in English and French, both written and spoken, is essential.

🏝️ Benefits

• Comprehensive medical benefits, including dental, vision, and health coverage.

• Access to an Employee Assistance Program.

• Paid vacation time.

• A vibrant and dynamic work environment.

• Accommodation provided in accordance with the AODA.