Bilingual Account Manager – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture trusted relationships with customers to drive revenue growth through a consultative, solution-oriented approach.

• Collaborate with customers and internal teams to facilitate onboarding, enhance product adoption, ensure retention, and promote long-term success.

• Provide both tactical and strategic management to a segment of the Customer Success team focused on onboarding new clients.

• Lead and support continuous improvement initiatives to achieve consistent performance and results.

• Serve as the product expert for both customers and internal teams while adhering to industry best practices.

• Cultivate a comprehensive understanding of customers’ goals to become their trusted partner.

• Define and manage customer lifecycle processes and touchpoints related to product usage, onboarding, adoption, and Net Promoter Score (NPS).

• Conduct regular account evaluations, handle escalations, and develop standard presentation materials for lifecycle strategies.

• Define, drive, and showcase the delivered value and return on investment.

• Collect internal and external feedback to ensure alignment and foster continuous improvement.

⛳️ Requirements

• Strong communication, organizational, and time management abilities.

• Capacity to operate effectively in a dynamic and rapidly evolving product sales environment.

• Technical proficiency with advanced computer skills, including Excel, Word, PowerPoint, and CRM applications.

• Ability to implement sales strategies and effectively communicate them to diverse audiences.

• Experience working in a team-selling environment.

• Proven strategic account management expertise in sales and client retention utilizing solution-focused and consultative selling methods.

• Successful history of B2B sales experience in subscription, solution-based selling, or comparable business models.

• Bilingual proficiency in French and English is required as indicated by the role title.

🏝️ Benefits

• Wellbeing initiatives.

• Shared parental leave.

• Study assistance.

• Sabbaticals.

• Flexible working hours.

• Country-specific benefits.