Bilingual Account Manager – French, English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of retention, renewals, and revenue growth for a varied portfolio of law firms, corporations, public sector entities, and academic clients based in Quebec.

• Achieve or surpass objectives for customer retention, renewal revenue, and growth by promoting Lexis AI solutions to clients.

• Create and implement account plans aimed at uncovering expansion opportunities, enhancing key relationships, and mitigating retention risks.

• Understand customer requirements, counter objections regarding rival AI solutions, and showcase Lexis’ unique value proposition.

• Leverage AI tools to enhance account management practices and formulate data-driven strategies for retention and growth.

• Oversee renewal and expansion opportunities from initial discovery and proposal through to negotiation and closing.

• Establish connections with decision-makers, budgetary authorities, and product users.

• Perform account reviews, illustrate return on investment, and align solutions with customer priorities.

• Track account health, engagement, and usage patterns to pinpoint churn risks and implement retention strategies.

• Collaborate with onboarding, customer support, and product teams to boost adoption rates and handle escalations effectively.

• Keep precise account records, opportunity pipelines, and renewal and expansion forecasts updated in the CRM.

• Collect and disseminate customer feedback to guide product enhancements and enrich the customer experience.

⛳️ Requirements

• Proficiency in both French and English, with excellent written and verbal communication skills, capable of leading customer presentations and commercial discussions in both languages.

• A minimum of 3 years' experience in managing and expanding a B2B customer portfolio, ideally in a subscription or solution-oriented business. Alternatively, 5+ years' experience in related roles such as Customer Success, Training, or Product Expert.

• Proven track record of meeting or exceeding retention, renewal, and upsell or cross-sell objectives.

• Knowledge of AI solutions, including Gong, ChatGPT, Claude, etc.

• Strong consultative selling abilities and strategic account management expertise.

• Experience utilizing CRM systems to oversee renewal cycles, negotiate commercial terms, and finalize expansion opportunities.

• Capability to identify account risks, navigate objections, and devise effective retention strategies.

• Exceptional relationship-building skills with multiple stakeholders, including senior decision-makers.

• Outstanding organizational and time management capabilities.

• Ability to leverage customer data, product usage insights, and business outcomes to demonstrate value and discover growth avenues.

• Proficient in collaborating in a team-selling environment and adapting to changing products and customer demands.

🏝️ Benefits

• Healthy work/life balance initiatives

• Wellbeing initiatives

• Shared parental leave

• Study assistance

• Sabbaticals

• Flexible working hours

• Country-specific benefits

• Accessible hiring process and accommodation support