Bilingual Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the satisfaction, growth, and retention of designated accounts.

• Discover new business prospects, including expedited services, new routes, northbound freight, and partial loads.

• Enhance client relationships and facilitate effective communication between customers and internal teams.

• Recognize competitor activities and service challenges, collaborating with senior leadership on corrective measures.

• Schedule and conduct in-person visits to customers at least 3–4 times a year, along with additional meetings as required.

• Foster relationships with key decision-makers.

• Act as the main liaison between clients and the Customer Service Department.

• Conduct monthly discussions with all house accounts.

• Maintain a minimum of 20 face-to-face account meetings monthly.

• Gain an understanding of clients’ purchasing, logistics, and planning processes.

• Keep an updated geographic directory for all accounts.

• Prepare and present On-Time Performance and Booking Compliance reports.

• Monitor Long-Term Agreement expiration dates and initiate renewals.

• Oversee route consistency and address service interruptions.

• Handle claim resolutions and escalate ongoing issues.

• Assist in collections for overdue accounts.

• Dedicate 50% or more of the time to in-person customer visits.

• Coordinate with Customer Service, Operations, and Finance to ensure seamless service delivery.

• Participate in operational meetings and provide client feedback.

• Comprehend profit margins and quoting procedures to support competitive pricing.

• Collaborate with the sales team on Share of Wallet initiatives.

• Achieve 100% retention of assigned house accounts, enhance freight volume, establish Vortex as the preferred choice for logistics solutions, and uphold account KPIs.

⛳️ Requirements

• Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related discipline (or equivalent work experience).

• 3 to 7 years of experience in materials, materials planning, logistics, or purchasing/procurement.

• Demonstrated success in maintaining and expanding B2B relationships.

• Experience with Mexican customs and international trade regulations is highly preferred.

• Automotive industry experience is a plus.

• Bilingual in English and Spanish is a must.

• Reliable vehicle required for weekly customer visits.

• Excellent interpersonal, networking, and presentation skills.

• Capability to make prompt, informed decisions under pressure.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Strong analytical and problem-solving abilities.

• Highly organized with attention to detail.

• Proactive, optimistic, and self-motivated work ethic.

• Willingness to travel as necessary for client meetings.

• Familiarity with CRM systems such as Salesforce or HubSpot.

• Understanding of freight forwarding, partial loads, and expedited freight services.

• Knowledge of EDI systems and performance reporting.

• Understanding of logistics and/or materials planning and purchasing in a manufacturing context.

• Must reside in Puebla, Puebla, Mexico.

• Availability Monday to Friday, from 8:00 AM to 5:00 PM.

• Willingness to travel approximately 60% to meet with clients.

• Personal vehicle necessary for customer/client meetings.

🏝️ Benefits

• Clear pathway for advancement into Senior Account Manager roles and other management positions.

• Opportunities for professional development and career progression.

• A collaborative and supportive work environment.

• Opportunity to grow within a rapidly expanding logistics company.

• Collaboration with leaders across various departments and regions.

• Quarterly bonus plan for maintaining and expanding the book of business.

• Phone allowance.

• Car allowance.

• Fully remote work arrangement.