Benefits Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Employee Services Team utilizing Workday, case management, knowledge base, and contact center technologies and processes.

• Offer support in Benefit Administration, Help Desk, and/or Workforce Administration.

• Accurately and promptly address incoming written and telephone Tier 1 and Tier 2 inquiries related to Workday access/navigation, benefits, and/or general HR matters.

• Investigate inquiries using the knowledge base and deliver efficient, timely responses.

• Forward unresolved inquiries to the Account Manager or Pod Manager.

• Provide professional and timely assistance for internal audit requests.

• Engage in work intake reviews to automate audit activities and reporting.

• Communicate audit-related concerns to leadership.

• Participate in ongoing functional-area training.

• Build collaborative relationships within the department and the organization.

• Identify and document opportunities for process improvements or automation.

• Achieve or surpass performance standards.

• Perform additional tasks as assigned by the Manager.

⛳️ Requirements

• High School Diploma is required.

• Minimum of 2 years of relevant experience and/or training.

• Familiarity with employee benefits, COBRA, and other federal/regulatory requirements.

• Proficient in PC applications, including Microsoft Office, Outlook, and HRIS.

• Bachelor's degree is preferred.

• Effective communication skills via telephone, email, and in-person interactions.

• Ability to adapt and maintain a positive attitude.

• Capacity to work independently as well as collaboratively within a team.

• Exceptional interpersonal skills and professionalism.

• Punctuality and commitment to a set schedule, with the willingness to work extra hours as needed.

• Ability to thrive in a fast-paced, demanding environment while managing sensitive, confidential matters.

• Strong analytical, research, and follow-up skills.

• Capability to handle multiple tasks simultaneously.

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development prospects.

• Opportunities to learn and exchange ideas.

• Encouragement of creative collaboration and innovative thinking.