Benefits Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and communicate leave of absence initiatives across all company locations.

• Act as the main point of contact for employees and managers regarding eligibility, documentation, timelines, and job protections.

• Manage the process of leave intake, case tracking, recordkeeping, claims processing, and case resolution.

• Take ownership of the complete leave and accommodation process globally, from intake to return-to-work.

• Collaborate with in-country HR and legal advisors to ensure correct application of local laws.

• Coordinate with third-party administrators, insurance providers, Payroll, Benefits, HR, and Legal departments.

• Ensure correct pay treatment, continuation of benefits, and processing of return-to-work.

• Stay updated on legislative changes and integrate them into revised policies, processes, and communications.

• Uphold confidentiality and adhere to applicable data privacy regulations, including GDPR and India's Digital Personal Data Protection Act.

• Lead the interactive process under the ADA and oversee disability and medical accommodation cases globally.

• Track requests for accommodations and their outcomes.

• Create leave policies, employee communications, FAQs, and guidance for managers.

• Analyze leave program metrics and highlight trends and opportunities for improvement.

• Suggest enhancements to leave administration technology and workflows.

• Educate HR business partners and people leaders on leave and accommodation policies and procedures.

⛳️ Requirements

• Bachelor's degree in Human Resources, a related field, or equivalent practical experience.

• A minimum of 2 years of experience in administering leave of absence programs, including FMLA, ADA, and state/local leave laws.

• Required experience in administering or coordinating leave/accommodation programs across multiple countries.

• Comprehensive working knowledge of federal, state, and relevant international leave and accommodation regulations.

• Proven experience in leading the ADA interactive process and managing accommodation requests from start to finish.

• Experience collaborating with third-party leave/disability administrators, insurance carriers, and local HR or legal partners.

• Familiarity with applying local employment laws in a multi-country operational context.

• Strong organizational abilities and meticulous attention to detail.

• Exceptional written and verbal communication skills.

• High level of discretion and sound judgment in handling sensitive and confidential employee information.

• Proficiency with HRIS and leave management systems such as Workday, ADP, ServiceNow, or similar platforms.

• Proficient in Microsoft Office Suite.

• Must be authorized to work in the United States.

• Proficiency in Spanish or Dutch is an advantage.

• PHR, SHRM-CP, GPHR, or CLMS certification is a plus.

🏝️ Benefits

• Full-time remote work opportunity based in the United States.

• Equal employment opportunities and protections against discrimination.

• Leave of absence programs, including FMLA, state/local paid and unpaid leave, short- and long-term disability, parental leave, USERRA, and statutory leave frameworks.

• Continuation of benefits during leave.

• Professional training for HR business partners and people leaders.