Benefits Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the daily execution of Benefits and Absence operations with a focus on Latin America while providing support for North America.

• Offer daily guidance, coaching, workload prioritization, and team development for the Benefits & Absence team.

• Act as the primary escalation contact for intricate inquiries from employees, managers, vendors, and stakeholders regarding Benefits, Leave of Absence, Paid Time Off, and other absence programs.

• Collaborate with HR Business Partners, Total Rewards, Payroll, Finance, Legal, Procurement, IT, managers, and external vendors.

• Manage relationships with benefits providers, leave administrators, brokers, and third-party vendors.

• Oversee the complete lifecycle administration of Benefits and Absence programs, which includes enrollment, life events, leaves, PTO, accommodations, terminations, open enrollment, communications, and wellness initiatives.

• Ensure adherence to legislation, company policies, internal controls, and audit requirements.

• Monitor KPIs, SLAs, and reporting to detect trends, risks, and areas for improvement.

• Promote process standardization, continuous improvement, and automation utilizing HR technology and best practices.

• Maintain process documentation, knowledge articles, and standard operating procedures.

• Support regional and global HR transformation initiatives, system implementations, acquisitions, integrations, and related projects.

• Serve as the subject matter expert for Benefits and Absence programs, providing guidance to leaders, HR partners, managers, and employees.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• At least 5-7 years of progressive HR experience, with substantial expertise in Benefits and Absence administration.

• Proven experience leading or coordinating teams in an HR Operations or Shared Services setting.

• Extensive knowledge of employee benefits administration and Leave of Absence programs in Latin America and the U.S.

• Experience in managing relationships with benefits providers, leave administrators, brokers, and third-party vendors.

• Experience working collaboratively with Payroll, HRIS, Finance, Legal, and cross-functional stakeholders.

• Strong comprehension of HR operations, compliance, employment legislation, and operational controls.

• Familiarity with HRIS platforms such as Workday and payroll systems like ADP Workforce Now or similar solutions.

• Advanced Excel capabilities with experience in analyzing operational data, metrics, and dashboards.

• Experience leading initiatives in process improvement, standardization, automation, and operational excellence.

• Project management and change management experience are highly desirable.

• Fluency in both English and Spanish is required.

• Proficiency in Portuguese is a strong plus.

🏝️ Benefits

• Leading industry benefits, support, and services that promote holistic health and wellbeing.

• Flexible work arrangements tailored to your needs (dependent on role and location).

• Autonomy, freedom, and ownership in your role.

• An inclusive culture founded on mutual respect and merit-based principles.

• Reasonable accommodations provided during the recruitment process.

• Commitment to equal opportunity employment.