Benefits Resource Representative – Contract

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Assist individuals throughout the insurance enrollment process by clarifying coverage options, eligibility criteria, and required documentation.

• Address member inquiries through phone or messaging channels regarding enrollment status, coverage specifics, and program details.

• Help complete enrollment forms and verify submitted documentation for accuracy.

• Input and keep accurate records in CRM systems, enrollment platforms, and internal databases.

• Ensure that enrollment activities adhere to insurance regulations, program guidelines, and corporate policies.

• Deliver professional and empathetic support, resolve issues, and escalate complex cases as needed.

• Engage with members through both inbound and outbound calls as well as internal systems.

• Uphold professionalism, accuracy, confidentiality, and compliance during potentially high call volumes.

⛳️ Requirements

• At least 3 years of customer service and/or call center experience.

• 1–2 years of experience in benefits or healthcare.

• Excellent English communication skills, both verbal and written.

• Reliable internet connection capable of supporting all necessary systems.

• A secure and quiet workspace.

• An additional monitor is required for use.

• Must be willing to remain camera-ready during work hours.

• Minimum of 1 year of experience using Microsoft products, including Microsoft Teams.

• A zero-tolerance policy for background noise or unprofessional work environments.

• Previous experience in Insurance Enrollment, Benefits Administration, or similar fields is preferred.

• Experience working in a BPO or remote support setting is preferred.

• Familiarity with CRM systems, case management systems, or enrollment platforms is preferred.

• Experience providing support to U.S.-based clients or customers is preferred.

• Operating system: Windows 11 or higher.

• Processor: Intel Core i5, 8th Generation or higher.

• Minimum HDD capacity: 128 GB.

• USB noise-cancelling headset required.

• Mandatory Ethernet connection.

• Minimum download speed: 100 Mbps.

• Minimum upload speed: 25 Mbps.

• Latency must be under 75 ms.

• Jitter must be under 20 ms.

• Packet loss must be under 1%.

• Capability to remain seated and work on a computer for extended durations.

🏝️ Benefits

• Work remotely.

• Flexible schedule that aligns with U.S. operational time zones.

• No travel is required.