Benefits Administration Services Associate II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage employee benefit programs, including health, dental, vision, life, disability, retirement, and leave initiatives.

• Accurately and promptly process enrollments, changes, terminations, and life event modifications.

• Maintain and update benefits information in HRIS and vendor databases.

• Address employee inquiries regarding benefits coverage, eligibility, claims, and policies.

• Assist in preparing and communicating open enrollment information.

• Reconcile benefit invoices and ensure correct payroll deductions.

• Collaborate with benefits vendors and internal payroll/HR teams.

• Ensure compliance with federal and state regulations, including COBRA, FMLA, ACA, and ERISA.

• Generate reports and conduct audits to verify data accuracy.

• Provide support for payroll inquiries.

• Uphold confidentiality of employee information.

• Offer benefits call center support Monday-Friday, from 12:00 PM to 8:30 PM ET.

⛳️ Requirements

• Must be at least 18 years old.

• Possess a High School Diploma or equivalent.

• Successfully complete a criminal background check and drug screening.

• Knowledge of pension accounts (DB skills) is preferred.

• Demonstrate strong organizational skills.

• Exhibit excellent time management abilities.

• Maintain a strong customer service orientation with clear, professional communication and the ability to follow instructions accurately.

• Pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms.

• Ability to connect to a modem/router via an Ethernet cable.

• Prior experience in benefits administration or HR support is preferred.

• Strong understanding of employee benefits programs and related regulations.

• Excellent data entry and analytical skills.

• High attention to detail and organizational capabilities.

• Strong communication and customer service skills.

• Capability to manage multiple priorities and meet deadlines.

• Proficient in HRIS systems and Microsoft Office, particularly Excel.

• Ability to work in a U.S. state where Conduent's compensation structure aligns with applicable wage regulations.

• Must maintain confidentiality of employee information.

🏝️ Benefits

• Paid training.

• Opportunities for career advancement.

• Comprehensive benefit options.

• Positive work environment.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.

• Potential bonuses or incentives based on business needs.