Benefits Account Manager – Public Sector

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and maintain a designated portfolio of public sector clients.

• Act as a long-term strategic partner and primary point of accountability for clients.

• Direct the implementation of benefits, ensure compliance alignment, manage renewals, and shape Open Enrollment strategies.

• Establish implementation strategies, timelines, and success metrics in collaboration with clients.

• Facilitate implementation kickoffs and guide decision-making discussions.

• Manage relationships with carriers and vendors, ensuring service delivery aligns with performance standards and contractual obligations.

• Align benefits solutions with the objectives of clients.

• Create and implement client wellness strategies in partnership with wellness providers.

• Identify potential client risks, dependencies, and obstacles, adjusting plans proactively.

• Serve as a trusted advisor by providing clear and actionable guidance.

• Address escalated issues that impact trust, timing, employee experience, or outcomes.

• Sustain client relationships through proactive communication, accountability, and effective follow-through.

⛳️ Requirements

• Comprehensive knowledge of employee benefits programs, encompassing group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.

• Familiarity with public sector benefits environments, including government entities, municipalities, law enforcement agencies, special taxing districts, and school districts.

• Understanding of benefits compliance and regulatory frameworks, such as ACA, ERISA, COBRA, and HIPAA.

• Experience in planning and executing Open Enrollment.

• Awareness of carrier and vendor operations, service models, and performance benchmarks.

• Knowledge of public sector governance, multifaceted decision-making, and procurement considerations.

• Strong skills in client relationship management.

• Proficient in strategic planning and execution.

• Exceptional verbal and written communication abilities.

• Competent in facilitating decision-making discussions with client leadership and internal teams.

• Bachelor’s degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or a related field, or equivalent relevant work experience.

• A minimum of 5 years of experience in employee benefits account management, benefits consulting, brokerage, or a related client-facing role.

• Prior experience in managing a portfolio of clients, demonstrating accountability for client retention and relationship development.

• Experience with public sector clients is preferred.

• Active Life & Health Insurance license, or the ability to obtain one within the first 90 days.

• Advanced coursework or continuing education in employee benefits, compliance, or public sector administration is advantageous.

• Professional designations such as CEBS, PHR/SPHR, or SHRM-CP/SHRM-SCP are considered a plus.

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Financial Benefits: Employee Stock Purchase Plan (ESPP), 401k, Student Loan Assistance, Tuition Reimbursement.

• Mental Health & Wellness: Access to free mental health services and enhanced advocacy support.

• Paid Time Off and Holidays.

• Discounts from preferred partners.

• Additional benefits may be available; enrollment waiting periods or eligibility criteria may apply.