Benefits Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and cultivate robust customer relationships that enhance retention and satisfaction.

• Oversee successful Open Enrollment initiatives across the entire customer portfolio.

• Act as a reliable advisor on best practices in benefits administration.

• Advocate for customer needs within OSV while ensuring operational excellence.

• Promote continuous improvement in service delivery and the customer experience.

• Function as the primary liaison between clients and internal teams.

• Conduct regular meetings with customers to review performance, address concerns, and uncover opportunities.

• Provide thorough onboarding and training for new customer administrators.

• Communicate effectively regarding system functionalities, industry updates, and project initiatives.

• Collaborate with Customer Success Leaders to guarantee customer satisfaction and retention.

• Lead both on-cycle and off-cycle Open Enrollment projects.

• Create and maintain detailed project plans with distinct milestones and accountability measures.

• Coordinate cross-functional resources to ensure successful project execution.

• Offer regular status updates to stakeholders and proactively identify potential issues.

• Serve as the primary escalation point for complex implementation challenges.

• Keep abreast of benefits administration, compliance requirements, industry trends, and Workday product updates.

• Provide consultation on system configuration, process enhancements, and best practices.

• Test and validate benefits configurations to ensure accuracy and compliance.

• Document and maintain Standard Operating Procedures and process workflows.

• Identify opportunities for process optimization and analyze performance data.

• Work with Service Delivery teams to implement improvements.

• Document best practices and engage in lessons learned and knowledge-sharing initiatives.

⛳️ Requirements

• Over 5 years of experience in customer-facing roles in benefits administration.

• Strong project management capabilities, especially with technology implementations.

• Comprehensive understanding of employee benefits programs and administration systems.

• Proven track record of building and maintaining customer relationships.

• Experience in leading customer meetings and delivering impactful presentations.

• Exceptional problem-solving and analytical skills.

• Strong communication abilities, capable of clearly explaining complex concepts.

• Demonstrated ability to collaborate effectively across functional teams.

• Adaptable and resilient, particularly during high-volume periods.

• Tech-savvy with a quick learning ability for new systems.

• Associate's or Bachelor's degree in a relevant field (Business, HR, etc.).

• Industry experience and professional certifications may be considered in lieu of formal education.

• Experience with Workday HCM and Benefits modules.

• Professional certifications in benefits administration (CEBS, GBA, etc.).

• Advanced degree in HR, Business Administration, or a related field is preferred.

• Ability to manage multiple priorities effectively.

• Strategic thinker with a keen eye for detail.

🏝️ Benefits

• Remote work environment offering flexibility and a focus on work-life balance.

• Competitive salary and a comprehensive benefits package.

• Opportunities for career development.

• Values-driven company culture.

• Potential for upward mobility.

• Professional development opportunities available.

• Travel up to 10% as necessary for customer meetings or internal collaboration.