Behavioral Health Crisis Clinician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the 24-hour Behavioral Health Crisis line operations

• Perform telephonic screenings, triage, assessments, and referrals

• Connect individuals swiftly and securely with services and community resources

• Authorize crisis services for state- and Medicaid-funded emergency interventions

• Handle and manage escalated calls related to urgent or emergent situations, including psychosis, suicidality, homicidality, intoxication, withdrawal, or medical crises

• Make clinical triage and level-of-care assessments based on limited telephonic data

• Ensure caller safety by contacting and coordinating with EMS, CIT officers, police, mobile crisis teams, and other first responders

• Implement Decision to Warn protocols for callers exhibiting active homicidal ideation

• Notify Child Protective Services and Adult Protective Services as necessary

• Identify populations at high risk and those with special healthcare needs and refer them to Care Coordination

• Review caller history in the client management system and arrange assessment appointments via the electronic scheduling system

• Complete specialized screening documentation and record incoming call activities in the MCO tracking system

• Operate a multi-functional phone system alongside various software applications while addressing caller needs

• Conduct follow-ups to ensure that scheduled assessments and crisis follow-up appointments are completed

• Direct calls to the appropriate MCO departments

• Monitor incoming faxes and reports from overflow vendors

• Engage interpreter services as required

• Provide clinical oversight and review of calls from overflow vendors

• Assist callers facing barriers to care and identify suitable resources

• Offer consultation, support, and training to non-licensed Call Center personnel

• Identify and report quality concerns and unusual call/service-seeking behaviors

⛳️ Requirements

• Master’s degree in a Human Services-related field

• At least three (3) years of relevant experience post-degree in a community, business, or governmental program providing mental health support services

• A current, active, and unrestricted behavioral health license from a North Carolina Professional Board (LCSW, LCMHC, LCAS, LPA, LMFT)

• Familiarity with applicable state and federal laws, client rights, mandatory reporting, and confidentiality

• Understanding of Crisis Intervention, Motivational Interviewing, and Systems Theory

• Awareness of culturally competent practices

• Proficient knowledge of DSM-5

• Comprehensive understanding of the MCO/LME structure within the North Carolina mental health system

• In-depth knowledge of ASAM Criteria and resources within the designated catchment area

• Proficient in using multiple software platforms and possess strong typing skills

• Ability to independently troubleshoot minor technological issues

• Capability to assess clinical needs over the phone

• Competence in multitasking, prioritizing work autonomously, and maintaining composure during high-stress crisis calls

• Skill in providing crisis response and de-escalating challenging callers

• Ability to collaborate effectively with staff from various agencies

• Clear oral and written communication skills

• Must reside in North Carolina

• Willingness to work weekends and some holidays

• Must complete an initial 6 to 8-week virtual training program, Monday-Friday, from 9 a.m. to 5 p.m.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long Term Disability coverage

• Generous retirement savings plan

• Flexible work schedules, including hybrid/remote options

• Paid time off, including vacation, sick leave, holidays, and management leave

• Dress code flexibility

• Provision of home-based work supplies and technology