BDC Sales Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations and performance of the Sales BDC division.

• Guide, mentor, and assist Sales Team Coordinators.

• Conduct organized weekly one-on-ones with Team Coordinators.

• Evaluate coaching activities and ensure uniform development across Sales pods.

• Track division-wide appointment setups and verify dealership show performance.

• Maintain a high level of speed-to-lead performance across the Sales division.

• Analyze call-quality trends and pinpoint coaching opportunities.

• Oversee CRM activities, overdue tasks, and unassigned leads across all Sales pods.

• Assist Team Coordinators in addressing BDR performance issues and operational challenges.

• Manage elevated dealership inquiries, concerns, and escalations.

• Support campaign strategies, rebuttals, SMS/email workflows, and process enhancements.

• Ensure the consistent application of Sales BDC procedures across all teams.

• Identify operational shortcomings and proactively enhance performance.

• Collaborate with the BDC Floor Manager and Head of BDC Operations on staffing, performance, and division priorities.

• Participate in live calls, escalations, and provide production support as necessary.

• Drive overall production, show results, speed-to-lead, call quality, and CRM/task compliance across the division.

⛳️ Requirements

• Previous experience in automotive BDC or dealership settings is mandatory.

• Background as a BDC Manager, BDC Team Lead, Automotive Sales BDC Leader, Internet Sales Manager, Senior BDR, BDC Trainer or Supervisor, or Automotive Contact Center Leader.

• Strong grasp of automotive Sales BDC operations.

• Experience in leading teams and/or frontline supervisors.

• Passion for coaching and nurturing other leaders.

• Familiarity with lead follow-up, appointment setting, confirmations, and CRM accountability.

• Robust knowledge of dealership CRM systems.

• Proficiency with platforms such as Elead or VinSolutions.

• Comfortable utilizing KPIs and performance metrics to direct coaching efforts.

• Capable of professionally and confidently managing dealership escalations.

• Takes initiative in addressing problems and actively seeks resolutions.

• Clear communication skills with employees, dealership partners, and leadership teams.

• Highly organized and consistent in follow-up activities.

• Ability to excel in a remote, fast-paced, performance-oriented environment.

🏝️ Benefits

• Completely remote work environment.

• Compensated training and ongoing leadership development.

• Opportunity for monthly performance bonuses.

• Comprehensive Health, Dental, and Vision insurance.

• 401(k) retirement plan.

• Potential for continuous growth within InFocus Solutions.