Banking Service Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Diagnose, repair, and conduct preventive maintenance on banking security equipment.

• Install, maintain, and support customer equipment by addressing service requests.

• Set up, repair, refurbish, and service remote drive-up systems, as well as audio and video equipment.

• Manage locking mechanisms including drawer locks, vaults, secure keyways, and banking-specific systems.

• Install, program, test, repair, and maintain electrical and electronic systems and equipment.

• Configure and provide support for network systems and equipment related to assigned projects.

• Repair or replace damaged components in remote units.

• Attend to scheduled maintenance, emergency, and after-hours service requests.

• Guide and mentor less experienced team members.

• Execute moderately complex installations, including alert systems.

• Complete final connections, perform testing, and provide customer training for new units.

• Identify project challenges and collaborate on strategies to reduce costs and timeline deviations.

• Inspect completed work to ensure compliance with specifications, requirements, and manufacturer standards.

• Estimate costs, timeframes, and materials for replacement equipment.

• Clean, maintain, adjust, calibrate, and service equipment as necessary.

• Troubleshoot malfunctioning equipment or software systems.

• Collaborate with team members to enhance operational efficiency.

• Provide management with insights on customer satisfaction, product performance, installation techniques, standards, and product enhancements.

• Uphold a professional image and adhere to company policies.

⛳️ Requirements

• High School diploma/GED or equivalent experience.

• Proficient knowledge of drive-up, locking, and electronic systems pertinent to the banking sector.

• Basic understanding of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.

• Solid understanding of mechanical and electrical systems.

• Excellent oral and written communication abilities.

• Must possess expertise in at least one specialization: locksmithing, drive-up systems, or electronic security.

• Preferred but not mandatory: technical diploma and/or relevant trade experience (e.g., Electrician).

• Preferred but not mandatory: 1 year of prior technician experience in a commercial, industrial, or facilities operation environment.

• Preferred but not mandatory: experience in the electronic, fire alarm & life safety, and/or building automation industries.

• Must adhere to State and local regulations, as well as company health and safety policies and procedures.

• A valid driver's license is not required (Not CDL).

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation package.

• Vehicle reimbursement plan or company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.