AWS Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage customer relations from a delivery perspective across a range of AWS and Amazon Connect projects.

• Provide guidance, direction, and oversight to project teams and act as an escalation point.

• Ensure high-quality delivery, client satisfaction, as well as adherence to security and compliance standards.

• Lead project or program direction from a product ownership viewpoint.

• Offer advice to customers regarding outcomes, value delivered, and additional transformation possibilities.

• Engage in sales processes, including discovery, scoping, estimating, staffing, and account growth planning.

• Facilitate the transition of customers from sales to delivery through SOW reviews, role definitions, kickoffs, and onboarding sessions.

• Coordinate staffing with operations, staffing, and leadership teams from various business units.

• Propel internal initiatives related to solution delivery capabilities, enterprise delivery methodologies, and reusable assets.

• Advocate for AI-enabled delivery practices.

• Contribute at a leadership level to support company growth and scalability.

• Willingness to travel up to 25% for customer projects and company events.

⛳️ Requirements

• Over 10 years of consulting experience focusing on solution architecture, pre-sales advisory, and client-facing leadership.

• More than 5 years of experience leading complex customer engagements or solution workstreams with 15 or more team members.

• At least 5 years of experience in architecting, selling, and delivering AWS solutions.

• Extensive expertise in contact center or AWS-based solution design, including Amazon Connect and/or integrated CCaaS ecosystems.

• Demonstrated pre-sales experience, which includes leading discovery, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders.

• Practical experience in designing end-to-end architectures encompassing requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness.

• Strong knowledge of the complete SDLC and program governance.

• Experience in managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources.

• Proficiency in creating SOWs, Level of Effort estimates, and Change Orders.

• Exceptional communication and storytelling abilities.

• Educational qualifications are optional.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible work culture and scheduling.

• Travel opportunities for specific roles, expected to be up to 25%.

• Participation in company town halls and meetings.

• Team celebrations and social events.