AWS Engagement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and nurture customer relationships from a delivery viewpoint within the NeuraFlash, Part of Accenture portfolio.

• Provide leadership, guidance, and oversight to project teams while acting as an escalation point.

• Ensure that quality delivery, client satisfaction, security, and compliance standards are achieved.

• Lead project or program direction from the perspective of product ownership.

• Advise clients on outcomes, value delivered, and additional transformation opportunities.

• Engage in customer sales cycles, which include discovery, scoping, estimations, staffing requirements, and account growth strategies.

• Facilitate the transition of customers from sales to delivery through SOW reviews, role definitions, kickoffs, and onboarding processes.

• Coordinate staffing and address staffing risks in collaboration with operations, staffing, and business-unit leadership.

• Propel internal initiatives related to solution delivery capabilities, enterprise delivery methodologies, and reusable assets.

• Advocate for AI-enabled delivery practices within authorized tools and client data-handling protocols.

• Contribute at a leadership level, promote the brand, and assist the company in scaling and growing.

⛳️ Requirements

• A minimum of 10 years of consulting experience with a strong foundation in solution architecture, pre-sales advisory, and client-facing leadership across iterative software development projects.

• At least 5 years of experience leading complex customer engagements or solution workstreams with teams of over 15 members, holding direct accountability for solution strategy, technical direction, and alignment with stakeholders.

• Over 5 years of experience in architecting, selling, and delivering AWS solutions.

• Extensive expertise in Contact Center or AWS-based solution design, such as Amazon Connect, and/or integrated CCaaS ecosystems.

• Proven experience in pre-sales activities, including leadership in discovery, solution mapping, scoping, estimation, and articulating technical and business value to C-level and VP-level stakeholders.

• Practical experience in designing end-to-end architectures covering requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness.

• Strong comprehension of the complete SDLC and program governance.

• Experience in shaping and managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources.

• Strong commercial acumen, encompassing the creation of SOWs, Level of Effort estimates, Change Orders, and aiding sales efforts.

• Exceptional communication and storytelling abilities, including conducting executive discussions, whiteboarding future-state architectures, creating roadmaps, and influencing decision-making.

• Willingness to travel up to 25% for customer projects and corporate events.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible working arrangements.

• Opportunities for travel, with expected travel up to 25%.

• Company events and team celebrations.

• Town halls and company meetings featuring executive participation.