Automotive Sales Support, Lead Qualification Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls and address customer inquiries in a timely and professional manner.

• Assess customers’ preferences regarding vehicles, budget, timing, and requirements.

• Qualify leads and accurately document pertinent information.

• Pair potential buyers with appropriate vehicles or auction opportunities.

• Dispatch relevant vehicle details, listings, photographs, and approved information.

• Follow up on inquiries and keep customers updated.

• Assist customers throughout the vehicle inquiry and purchasing process.

• Clarify vehicle information and the purchasing or importing process using sanctioned company materials.

• Address routine inquiries and direct technical or specialized questions to the owners.

• Support the entire sales cycle from initial inquiry to sale when assigned.

• Operate within established pricing, terms, and sales protocols.

• Identify leads that are prepared to engage with an owner.

• Organize and schedule customer appointments when the owners are present in New Zealand.

• Verify appointment details with both customers and owners.

• Monitor appointments, follow-up actions, and customer outcomes.

• Maintain precise lead and customer records in the company’s system.

• Document calls, customer needs, vehicle interests, and agreed next steps.

• Keep lead statuses and follow-up tasks current.

• Ensure that qualified inquiries have an agreed-upon next action.

• Provide regular updates to the owners regarding lead activity and sales progress.

⛳️ Requirements

• Previous experience in the automotive industry is required.

• Strongly preferred experience in dealership sales support, vehicle sales, or customer inquiry roles.

• Confident and professional telephone communication skills.

• Proficient in written and spoken English.

• Ability to comprehend customer needs and ask effective qualifying questions.

• Exceptional follow-up, organizational, and record-keeping abilities.

• Comfortable engaging in sales conversations and advancing leads towards a decision.

• Dependable, proactive, and able to work autonomously.

• Confidence in learning and utilizing CRM and communication systems.

• Experience in vehicle sales, car dealerships, auctions, or vehicle imports is highly desirable.

• Familiarity with Japanese vehicle auctions or the vehicle importing process is highly desirable.

• Experience managing inbound leads through to sale is highly desirable.

• Experience coordinating appointments for business owners or sales teams is highly desirable.

🏝️ Benefits

• New Zealand Working Hours

• Remote Setup