Automotive Sales & Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Professionally manage both inbound and outbound customer interactions.

• Establish rapport and assess customer needs using discovery methods.

• Showcase and endorse products, services, and membership advantages.

• Customize recommendations based on the individual customer's situation.

• Spot retention opportunities by informing members about benefits, services, and solutions.

• Utilize consultative retention techniques to maintain memberships and enhance customer loyalty.

• Address and de-escalate customer concerns effectively.

• Refer interactions to higher authorities when necessary.

• Inform customers about plans, coverage options, features, and additional services that add value.

• Record call-related data for auditing and reporting purposes.

• Engage in coaching sessions, sales training, team meetings, client calls, and initiatives for continuous improvement.

• Achieve or surpass sales, conversion, revenue, and customer satisfaction objectives.

• Identify opportunities for upselling and cross-selling.

• Accurately process sales transactions, service enrollments, and payment arrangements.

• Address inquiries, objections, and concerns with clear and persuasive offers and responses.

• Aim to upsell on every call.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of sales experience, ideally in a call center, retail, membership, or customer-oriented setting.

• Demonstrated ability to meet or exceed sales, conversion, or performance benchmarks.

• Must be at least 18 years of age.

• Capability to type a minimum of 25 words per minute.

• Exceptional communication, persuasion, negotiation, and relationship-building abilities.

• Outstanding active listening skills to identify customer needs and suggest suitable solutions.

• Proven capacity to influence customer decisions and effectively retain business through relationship-building and problem-solving skills.

• Comfortable managing multiple software applications, systems, and sales tools concurrently.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Internet connection with at least 25 Mbps download, 10 Mbps upload, and ISP latency under 50ms.

• Dedicated workspace near the router that supports a hardwired Ethernet connection.

• Internet connection must not be satellite, mobile data, P2P, or VPN.

• Proof of internet speed is required.

• Customer service and sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(k) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.