Automotive Digital Retail Implementation Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as the main contact for dealerships utilizing an OEM Digital Retailing system.

• Serve as the subject matter expert on the OEM program, dealership operations, and best practices in automotive retail.

• Lead user training sessions and provide ongoing support during the implementation phase.

• Ensure that dealership staff adhere to turnaround times for essential implementation milestones.

• Identify potential risks during implementation and take steps to mitigate them.

• Foster partnerships with dealership teams through both in-person and virtual consultations, coaching, and training.

• Conduct presentations and product demonstrations.

• Create actionable plans that align with dealership processes and operational requirements.

• Collaborate with integrated vendors to ensure the success of the program.

• Document, communicate, and escalate any issues or concerns as necessary.

• Track performance metrics utilizing data and analytics.

• Engage in performance reviews and strategic planning sessions with Maritz managers.

• Focus on high-impact activities while managing travel and program-related expenses.

⛳️ Requirements

• Experience in dealership consulting or automotive retail operations.

• In-depth knowledge of the retail automotive industry, including terminology, dealership structures, and workflow processes.

• Familiarity with dealership and automotive retail software platforms, such as DMS, CRM, and digital retailing solutions.

• Understanding of dealership desking or F&I processes.

• Capability to keep up with rapidly changing digital solutions.

• Demonstrated ability to maintain a positive, solutions-focused attitude in high-pressure situations.

• Strong collaboration skills with Maritz teams, clients, and vendor partners.

• Excellent verbal and written communication skills.

• Proficient in delivering presentations, guiding productive discussions, and addressing objections effectively.

• Competent in Microsoft Office applications.

• Strong analytical, problem-solving, and decision-making skills.

• Must be located in the greater St. Louis, MO area.

• Must have permanent work authorization in the U.S.; sponsorship is not available.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid parental leave

• 401k

• Tuition reimbursement

• Paid time off

• Year-end holiday closure

• Flexible work environment

• Employee well-being support