Enterprise Implementation Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Ensure accountability throughout implementations, promptly addressing any blockers and meeting deadlines.

• Take ownership of project management for implementations from the initial kickoff to go-live.

• Monitor milestones, assess risks, and maintain alignment among stakeholders.

• Conduct internal and external discovery sessions to understand customer requirements and create customized implementation plans.

• Define and oversee HRIS integrations, which includes interpreting API documentation and mapping data.

• Collaborate with integrations, product, and support teams to ensure timely delivery and effective communication.

• Provide strategic advice to enterprise clients regarding workflows and product best practices.

• Facilitate a seamless transition to Customer Success post-implementation.

• Remain engaged during the early adoption phase to foster long-term customer success.

• Create and deliver scalable customer training programs, including live sessions, train-the-trainer initiatives, and asynchronous learning materials.

• Initially manage 8–12 active implementations, with potential expansion to 15–20+.

• Utilize tools such as Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, and Guru.

⛳️ Requirements

• Minimum of 3 years of experience leading large-scale B2B SaaS implementations from start to finish across various products.

• Proven experience with both enterprise and mid-market clients.

• Familiarity with HR or recruiting technology is a significant advantage.

• Demonstrated track record in managing complex, multi-customer B2B SaaS implementations at scale (10+ concurrent implementations).

• Ability to juggle competing priorities, internal coordination, and technical complexities across a range of customer needs.

• Proficient in learning from API documentation and utilizing tools like Postman for troubleshooting purposes.

• Eagerness to delve into technical challenges and minimize engineering dependency when feasible.

• Experience in high-growth startup settings (50–250 employees).

• Background in collaborating with global clients and cross-functional teams (including product, engineering, and customer success).

• Skilled in managing implementation risks effectively.

• Structured approach to project ownership with milestone-centric planning and risk management.

• Strong operational discipline and accountability.

• Regular use of AI tools such as Claude, ChatGPT, or similar applications.

• Comfortable navigating ambiguous environments typical of startups with evolving processes.

• Professional demeanor and presence; capable of clear communication and commanding a virtual room.

• Located in the UK.

🏝️ Benefits

• Comprehensive healthcare – Excellent medical, dental, and vision coverage for you and your family.

• Unlimited holidays – Take the time you need to rest and recharge.

• Mental health support – Unlimited, immediate access to professional counseling via Spill.

• Retirement contributions – 401k or pension contributions based on your location.

• Remote-first – Work in the environment that enhances your productivity, with flexibility and trust as the standard.

• Equity with real upside – Participate in the long-term value you help generate.

• Fully paid parental leave – Up to 16 weeks of paid leave for new parents.

• Learning budget – Annual funds available for courses, books, or any resources that promote your growth.