Implementation Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend business requirements, workflows, product capabilities, and limitations.

• Guide customers and project team members towards optimal solutions.

• Demonstrate existing product functionalities.

• Configure Salesforce-based products and create custom solutions.

• Conduct training sessions and train-the-trainer programs.

• Oversee deployments throughout the implementation cycle.

• Suggest functional designs that maximize the use of native and declarative Salesforce solutions.

• Maintain a focus on end-user experience while developing configurations.

• Propose improvements to business processes.

• Lead best practices for the design, development, testing, and deployment of functionalities.

• Assist customers with environment management and deployment best practices.

• Prepare clients for post-go-live operations and develop administrator documentation.

• Utilize AI tools and agents to expedite the documentation of requirements, solution design artifacts, and client-facing deliverables.

• Assess Agentforce and other AI capabilities within client Salesforce environments.

• Analyze, transform, and load data as necessary.

• Navigate and configure Salesforce’s security framework.

• Recommend and create reports and dashboards.

• Collaborate with Customer Support to assist clients after the go-live phase.

• Travel to client locations as required.

⛳️ Requirements

• Degree or diploma in Business, Information Systems, or equivalent experience.

• Over 2 years of experience in technology, consulting, and/or internal technology management.

• Proficient in Salesforce configuration and integration with third-party products.

• Possess technical or process design skills to convert business requirements and challenges into functional designs.

• Demonstrated ability to manage time effectively and prioritize tasks in a dynamic, remote work environment.

• Skilled in facilitating discovery workshops, managing stakeholder expectations, and confidently communicating with end users and executive sponsors.

• Experience using AI assistants such as Claude, ChatGPT, or Copilot.

• Familiarity with Salesforce Agentforce or similar agentic AI tools.

• Ability to responsibly incorporate AI tools into the delivery workflow.

• Experience in Billing, Finance, Accounting, and Payments is a notable advantage.

• Interest or experience in AI and agentic tools is a differentiating factor.

• Willingness to travel within Canada and the US without restrictions.

• Successful completion of background and reference checks.

🏝️ Benefits

• Competitive bonus program.

• Comprehensive benefits package.

• Recognized as a Living Wage Certified employer in British Columbia.

• Commitment to diversity, inclusion, equal opportunity, and support for all candidates.

• Fair, welcoming, and respectful hiring process.