Automotive Digital Retail Implementation Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Act as the primary liaison for dealerships utilizing an OEM Digital Retailing system.

• Serve as a subject matter expert on the OEM program, dealership operations, and automotive retail best practices.

• Lead and facilitate training for users and provide ongoing support throughout the implementation process.

• Ensure that dealership staff adhere to turnaround times for critical implementation milestones.

• Identify potential implementation risks and work to mitigate them.

• Establish partnerships with dealership teams through both in-person and virtual consultations, coaching, and training.

• Conduct presentations and product demonstrations.

• Create actionable plans that are aligned with dealership processes and operational needs.

• Collaborate with integrated vendors to ensure program success.

• Document, communicate, and escalate any issues and concerns.

• Monitor performance metrics, utilizing data and analytics to spot opportunities.

• Participate in performance reviews and strategic planning meetings.

• Prioritize high-impact tasks while maintaining alignment with overall goals.

• Manage travel and program-related expenses in accordance with Maritz guidelines.

⛳️ Requirements

• Experience in dealership consulting or automotive retail operations.

• In-depth understanding of the retail automotive industry, including terminology, dealership structures, and workflow processes.

• Familiarity with dealership and automotive retail software platforms, such as DMS, CRM, and digital retailing solutions.

• Knowledge of dealership desking or F&I processes.

• Ability to quickly adapt to rapidly evolving digital solutions.

• Demonstrated ability to maintain a positive, solutions-focused attitude in high-pressure situations.

• Strong collaboration skills when working with Maritz teams, clients, and vendor partners.

• Exceptional verbal and written communication skills.

• Proficient in delivering presentations, leading discussions, and addressing objections.

• Skilled in Microsoft Office applications.

• Strong analytical, problem-solving, and decision-making skills.

• Must reside in the greater Minneapolis/St. Paul, MN area.

• Must have permanent authorization to work in the United States; sponsorship is not available.

• Willingness to travel up to 70% of the time.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid parental leave.

• 401k.

• Tuition reimbursement.

• Paid time off.

• Year-end holiday closure.

• Flexible work environment.

• Work-life balance flexibility.

• Employee well-being support.