Automotive Digital Retail Implementation Manager

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Act as the main point of contact for dealerships utilizing the OEM Digital Retailing system.

• Serve as a subject matter expert on the OEM program, dealership operations, and best practices in automotive retail.

• Lead the training and ongoing support for users throughout the implementation process.

• Ensure dealership staff adhere to turnaround times for essential implementation milestones.

• Identify and address potential risks during the implementation phase.

• Foster partnerships with dealership teams through both in-person and virtual consultations, coaching, and training.

• Present and demonstrate products effectively.

• Create actionable plans that align with dealership processes and operational requirements.

• Cultivate relationships with integrated vendor partners.

• Document, communicate, and escalate any issues or concerns that arise.

• Utilize data and analytics to monitor performance metrics.

• Engage in performance reviews and strategic planning meetings.

• Focus on high-impact activities while ensuring alignment with organizational goals.

• Manage travel and program-related expenses in accordance with Maritz guidelines.

⛳️ Requirements

• Experience in dealership consulting or automotive retail operations.

• Comprehensive understanding of the retail automotive industry, including dealership terminology, structures, and workflows.

• Familiarity with dealership and automotive retail software platforms such as DMS, CRM, and digital retailing solutions.

• Knowledge of dealership desking or F&I processes.

• Ability to keep pace with rapidly changing digital solutions.

• Capacity to maintain a positive, solutions-focused demeanor in high-pressure situations.

• Strong collaboration skills with teams, clients, and vendor partners.

• Excellent verbal and written communication skills.

• Proficient in delivering presentations, engaging in productive discussions, and handling objections.

• Proficiency in Microsoft Office applications.

• Strong analytical, problem-solving, and decision-making skills.

• Must reside in the Washington, D.C. / Baltimore, MD area.

• Must have permanent authorization to work in the United States; sponsorship is not available.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid parental leave

• 401k

• Tuition reimbursement

• Paid time off

• Year-end holiday closure

• Flexible work environment

• Remote work arrangement