Automation Developer, Revenue Cycle Systems Analyst

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Design, develop, test, and maintain automation solutions utilizing Visual Basic (VB) scripting and related technologies.

• Create, modify, and support intricate Microsoft Excel macros and VBA-based automation tools.

• Develop and sustain automations within Boston Workstation to enhance operational performance and productivity.

• Review claim data and perform quality assurance on claim examples in Athena Health.

• Leverage Python and coding to implement automation through web-based platforms and applications.

• Diagnose automation issues, pinpoint root causes, and establish sustainable solutions.

• Collaborate with revenue cycle leadership and operational teams to identify opportunities for workflow automation and process improvement.

• Provide technical support and customer service to call center representatives and other end users.

• Work with stakeholders to gather requirements and convert business needs into technical solutions.

• Assist with the processing of insurance overpayments and patient refund checks.

• Manage and oversee file transfers using SFTP and related technologies.

• Collaborate with Cognizant and other revenue cycle platforms to support operational initiatives.

• Maintain documentation for automation processes, workflows, and technical solutions.

• Ensure adherence to organizational policies, data security standards, and healthcare regulations.

⛳️ Requirements

• Proficiency in programming with Visual Basic/VBA scripting.

• Advanced expertise in Microsoft Excel, including the creation and maintenance of macros and automated reporting tools.

• Experience utilizing Boston Workstation to develop and support automated business processes.

• Knowledge of Python/Selenium for web automation and browser interaction.

• Familiarity with Cognizant applications and processes.

• Experience in managing SFTP file transfers and automated file movement processes.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication and customer service skills.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Experience in healthcare revenue cycle operations.

• Understanding of insurance payment reconciliation, overpayment processing, and patient refund workflows.

• Experience supporting call center operations and customer service teams.

• Familiarity with process improvement methodologies and workflow optimization.

• Experience in documenting technical processes and creating user guides.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base pay.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Other resources supporting physical, emotional, and financial well-being.