Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Conduct physical inspections and evaluations of vehicle damage resulting from accidents, severe weather, and other insured incidents through both virtual and on-site assessments.

• Review repair estimates and perform virtual evaluations in collaboration with repair facilities.

• Utilize industry-standard estimating software to prepare repair estimates.

• Assess actual cash value and negotiate settlements for total vehicle losses using market research, comparable vehicle analysis, and valuation tools.

• Engage in negotiations regarding repair costs and settlements with body shops, clients, and third-party claimants.

• Identify and document any pre-existing damage, prior repairs, and potential indicators of fraud.

• Collaborate with claims representatives, body shops, and vendors to facilitate repairs and address any issues that arise.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated on their claims.

• Adjust to new technology implementations, system upgrades, and the rollout of AI-driven digital tools.

• Act as a technical resource for auto claims personnel and provide guidance on claim damages to claims professionals.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• Active adjuster license, if applicable.

• Minimum of two years experience in auto physical damage appraisal.

• Proficient in claims management and estimating software.

• Advanced skills in Microsoft Office and various enterprise technology systems and platforms.

• Excellent verbal and written communication capabilities.

• Strong judgment and effective decision-making skills.

• Outstanding customer service abilities.

• High attention to detail and strong organizational skills.

• Capacity to handle multiple tasks and prioritize effectively in a fast-paced setting.

• Proven conflict resolution skills.

• Ability to manage stress while maintaining composure and professionalism under pressure.

• Basic knowledge of insurance principles, terminology, state insurance regulations, and claims handling requirements.

• High School Diploma or GED is required.

• At least one year of experience in auto physical damage appraisal or relevant claim-related experience, or successful completion of the Travelers Claim Representative training program.

• A valid driver's license.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and eligible family members.

• 401(k) plan with dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program, which includes annual 401(k) contributions for student loan payments.

• Fully funded Pension Plan by Travelers.

• Minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Free access to professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.