Author Relations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Cultivate and strengthen relationships with mod authors, providing support and facilitating their success.

• Collaborate with mod authors on strategy, user experience, product enhancements, and retention efforts.

• Acquire a comprehensive understanding of authors’ needs and priorities, transforming feedback and data into actionable insights.

• Work alongside Research and Development, Marketing, Quality Assurance, Support, Product, and Operations teams.

• Oversee author-facing projects, including marketing strategies and initiatives aimed at growth, monetization, and long-term vision.

• Remain informed about relevant modding communities and relay feedback, emerging challenges, and general sentiment.

⛳️ Requirements

• A minimum of 1 year of experience in customer success, developer relations, or a similar field.

• A strong passion for PC gaming and practical experience across various genres.

• Active involvement in online gaming communities.

• Native-level proficiency in both written and spoken English.

• Daily active use of Discord is essential.

• A solid understanding of internet culture and the dynamics of online communities.

• Flexibility to work outside of regular hours when necessary to assist authors across different time zones.

• Ability to perform effectively both independently and in a team setting.

• Capacity to manage multiple projects and meet tight deadlines in a fast-paced environment.

• A creative and resourceful approach to addressing complex challenges.

• Outstanding analytical skills with the ability to convert data into actionable insights.

• A discerning eye for product design and user experience.

• High attention to detail.

• Strong interpersonal abilities coupled with a friendly, positive, and proactive demeanor.

• Knowledge of ARK modding is a bonus.

• Ability to communicate fluently in creator, product, data, and internet terminology is a bonus.

🏝️ Benefits

• Remote work opportunity.

• Full-time employment.

• Chance to establish partnerships with mod creators within the Overwolf ecosystem.

• Opportunity to engage in projects focused on growth, monetization, and long-term strategy.