Audit Director – Practice Operations

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Oversee the daily operations of the department and implement strategies that enhance service delivery, departmental objectives, KPIs, and ongoing improvement.

• Track workflows, deadlines, service standards, and team performance through dashboards and reporting tools.

• Collaborate with leadership to meet monthly, quarterly, and annual revenue and profitability targets.

• Evaluate revenue, productivity, utilization, realization, margin, turnaround time, and capacity metrics.

• Supervise revenue forecasts, scheduling discrepancies, and budget-to-actual analyses.

• Ensure alignment of pipeline, budgets, billing rates, staffing, and scheduling with anticipated demand and revenue objectives.

• Guide and mentor assigned team members by establishing expectations, managing workloads and priorities, and fostering accountability.

• Distribute tasks efficiently, address performance deficiencies, and implement corrective action plans.

• Create staffing plans and contrast budgeted staffing requirements with actual capacity.

• Collaborate with leadership and People Operations regarding employee relations, performance issues, coaching needs, and team dynamics.

• Facilitate quality assurance and adherence to firm service standards, quality management protocols, and legal, regulatory, and professional obligations.

• Work with department and firm stakeholders to resolve issues, enhance coordination, and implement initiatives.

⛳️ Requirements

• Bachelor’s degree in Accounting, Finance, Business, Operations Management, or a similar field.

• At least 8 years of progressive experience in public accounting, practice operations, professional services operations, or a comparable leadership position.

• Experience in a public accounting firm is strongly preferred.

• Proficiency in budgeting, KPI reporting, resource allocation, workflow management, and operational decision-making in professional services.

• Proven experience collaborating cross-functionally with firm leadership, People Operations, Finance, Resource Management, Client Success, and other internal stakeholders.

• Familiarity with practice management, project management, time management, workflow, reporting, or comparable operational systems.

• History of leading process improvements, technology integration, automation, or AI-driven workflow projects.

• Specific technical knowledge or experience might be necessary for Tax, Assurance, Client Accounting Services, or other consulting and advisory services.

• CPA or another relevant professional certification is preferred.

• Experience collaborating with Client Success and other client-facing leadership roles is preferred.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 401(k) plan with matching contributions.

• Options for HSA and FSA.

• Flexible PTO along with 10 holidays.

• Monthly wellness reimbursement.

• Learning platform with credential support.

• Continuous development resources.

• $150 annual work-from-home allowance.

• Technology provided.

• Recognized as an award-winning workplace.

• Strong emphasis on collaboration and inclusion.

• Commitment to fair and equitable compensation practices.