Associate Vice President – Wholesale Processing

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic and daily leadership for the Wholesale Processing organization.

• Guide leaders and production team members while setting expectations for service, productivity, quality, communication, ownership, and accountability.

• Develop strong relationships with Sales leaders and broker partners, acting as an operational extension of Sales.

• Establish standards for partner communication, service, urgency, accountability, quality, and compliance.

• Monitor pipeline health, aging, turnaround times, workload, productivity, service levels, quality, capacity, and operational KPIs.

• Utilize data and reporting to identify trends, risks, capacity issues, root causes, and areas for improvement.

• Ensure that files are thoroughly reviewed, documented, and prepared prior to submission to Underwriting.

• Collaborate with Underwriting, Quality Control, Compliance, Credit, Training, Technology, Closing, and other Operations teams.

• Resolve intricate loan issues, Sales and broker escalations, exception requests, and client-service concerns.

• Conduct root-cause analysis, process improvement, workflow simplification, automation, and technology enhancements.

• Mentor and develop Processing leaders and team members; support training, performance management, succession planning, and career development.

• Create staffing and capacity plans, align resources, supervise departmental expenses, and manage staffing costs.

• Ensure Processing practices comply with regulatory, agency, investor, and company requirements.

• Convey priorities, expectations, and business updates throughout the organization.

⛳️ Requirements

• 10+ years of progressive experience in mortgage banking or mortgage operations.

• Significant leadership experience in Processing, Account Management, Wholesale Operations, or a related mortgage Operations function.

• Wholesale mortgage experience is highly preferred.

• Proven experience leading both leaders and production team members in a fast-paced mortgage environment.

• Strong understanding of the mortgage loan lifecycle and the collaboration between Sales, Processing, Underwriting, Closing, Funding, and other Operations functions to close loans.

• Comprehensive knowledge of Conventional, FHA, VA, OTC, DSCR, Renovation, and other relevant mortgage products.

• Familiarity with agency and investor requirements.

• Knowledge of applicable mortgage regulations and internal controls.

• Ability to balance service, business needs, risk, policy, and compliance when addressing complex loan scenarios.

• Strong client-service orientation with a proven track record of supporting Sales teams and external business partners.

• Demonstrated ability to cultivate relationships with broker partners, Sales leaders, team members, and executives.

• Capacity to navigate complex loan scenarios, escalations, exceptions, and client-service matters.

• Excellent communication and relationship-building capabilities.

• Proven ability to manage operational performance through metrics related to productivity, turnaround times, quality, pipeline management, service levels, and capacity.

• Strong analytical and problem-solving abilities.

• Capacity to translate data and trends into actionable operational strategies.

• Proven ability to identify root causes, enhance processes, reduce cycle times, and implement sustainable improvements.

• Strong leadership and talent development skills.

• Experience in coaching, performance management, accountability, training, and succession planning.

• Ability to cultivate leaders and build high-performing teams.

• Ability to set clear expectations while fostering a positive, solutions-oriented environment.

• Familiarity with mortgage Loan Origination Systems such as Encompass.

• Experience with workflow technology, reporting tools, and business intelligence platforms.

• Ability to leverage technology and automation to enhance operational efficiency and improve the partner experience.

• Bachelor's degree or an equivalent combination of education and relevant experience in the mortgage industry is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company participation.

• Paid time off and company holidays.

• Opportunities for professional development and career growth.

• Access to tools, technology, and resources that support operational and client success.

• A collaborative and growth-oriented team environment.