Senior Vice President, Client Relations

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Spearhead and propel organizational growth through engagement and strategic account management.

• Oversee and inspire a team.

• Design and implement scalable strategies aimed at long-term client retention.

• Collaborate with support, professional services, and management resources to achieve strategic account performance goals and client expectations.

• Lead strategic account planning to establish mutual performance objectives, financial goals, and essential milestones.

• Create client solutions alongside implementation teams and coordinate company personnel.

• Represent the company in a professional manner and cultivate trust with accounts.

• Advise clients and support cross-selling of future initiatives, products, and processes.

• Act as the primary client liaison for assigned large accounts.

• Develop and sustain ongoing business relationships at all management levels.

• Supervise staff, delegate responsibilities, manage workflow, and plan staffing needs.

• Manage salary administration, hiring decisions, performance reviews, feedback, and disciplinary actions.

• Coach and mentor staff while providing opportunities for development.

• Communicate goals and objectives effectively and conduct performance discussions and evaluations.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• 8+ years of progressive management experience.

• Proven ability in executing strategic plans.

• Capability to understand the needs of a diverse range of employees while enhancing team performance, monitoring results, and efficiently allocating resources.

• Extensive knowledge of principles, practices, and procedures in the relevant field of expertise.

• Experience and knowledge of functional tools and infrastructure.

• Progressive experience in leading employees across multiple locations.

• Significant experience in developing and implementing solutions.

• Advanced degree is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive workplace culture.

• Equal opportunity employment.