Associate Technical Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the requirements and execution for tactical features and enhancements within the Contracts product, overseeing the process from scoping to engineering handoff and launch.

• Manage the triage of confirmed issue reports, feedback, and feature requests related to the Contracts product in collaboration with the Engineering team.

• Recognize patterns in support tickets and escalations, transforming the most impactful issues into clearly defined feature or hardening tasks.

• Prioritize and convert issues into engineering-ready requirements.

• Conduct User Acceptance Testing (UAT) on changes prior to production release.

• Act as a trusted resource for the Customer Success team regarding support ticket status and ongoing improvements.

• Collaborate effectively with Engineering to ensure successful execution.

• Enhance the structure of the Contracts support intake and execution processes.

• Assume broader product ownership within the Contracts product as trust and contextual understanding grow.

• Develop and implement AI-driven solutions and workflows.

⛳️ Requirements

• 2–5 years of experience in healthcare revenue cycle management or health technology.

• Knowledge of managed care contracts and healthcare reimbursement processes.

• Experience in triaging, prioritizing, or managing incoming customer requests, preferably in collaboration with Product, Customer Success, and/or Engineering teams.

• Ability to thrive in a fast-paced, ambiguous environment while establishing structure.

• Exceptional written and verbal communication skills.

• Capacity to bridge the gap between technical and non-technical stakeholders.

• Highly organized and dependable, demonstrating strong judgment regarding urgency and impact.

• Bachelor's degree or equivalent experience/knowledge is required.

• Experience in product management or as a product owner is advantageous.

• Familiarity with SQL or comfort in utilizing AI tools to address technical inquiries is a plus.

🏝️ Benefits

• Competitive compensation with equity options.

• Excellent health care plan options (Medical, Dental & Vision), including FSA, DCFSA, & HSA choices.

• Company-sponsored disability and life insurance.

• Flexible Paid Time Off (PTO).

• 401(k) with 4% matching contributions.

• Fully remote work with flexible working hours.

• $750 budget for work-from-home setup.

• Paid bi-annual all-company summits held in person.

• Quarterly $150 stipend for social gatherings with coworkers.

• Monthly $100 health and wellness benefit.

• Generous paid family leave policy.

• Annual learning and development stipend of $1,200.