Associate Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Connect with Health Care Professionals via telephone to promote designated client products and enhance their selling potential.

• Cultivate and sustain relationships with HCPs, providing them with information on product features, advantages, safety profile, and approved uses.

• Utilize approved resources for product promotion while maintaining knowledge of products, programs, and customer activities.

• Oversee daily sales call activities to influence customers and boost product sales.

• Promote client products through outbound and/or inbound calls and engage in comprehensive product discussions with designated HCP targets.

• Profile and manage targeted HCP lists while delivering value-added benefits to enhance product volume.

• Develop and execute business plans to meet territory and business sales objectives.

• Maintain required call productivity and metrics.

• Meet quarterly client sales targets.

• Communicate effectively using approved messaging and promotional materials.

• Maintain extensive knowledge of client products and programs.

• Enter and verify information in Amplity/client CRM systems, including target responses, call activities, product orders, and follow-up actions.

• Listen to and address customer needs and inquiries within program timelines.

• Collaborate with client field sales account managers and sales managers regarding territory coverage.

• Prepare management reports as necessary.

• Adhere to relevant laws, regulations, Amplity policies, Code of Conduct, privacy, and data guidelines.

• Engage in meetings, training sessions, and relevant national or local conventions.

• Report to the Amplity Sales Manager or Program Director.

• Collaborate with program team members and Amplity home-office support.

• Maintain positive relationships with customers and client contacts.

• Complete additional assigned projects.

⛳️ Requirements

• Bachelor’s degree.

• Over 1 year of prior sales and/or customer engagement experience with a proven track record of success.

• Ability to accommodate multiple time zones as necessary.

• Experience in account and territory management is preferred.

• Inside Sales or Contact Center experience is preferred.

• Aesthetics experience is preferred.

• Exceptional verbal, written, and interpersonal communication skills.

• Clear, articulate, and grammatically correct speech, with a professional demeanor and excellent phone etiquette.

• Strong focus on customer support and service.

• Ability to learn, understand, and convey complex information over the phone.

• Strong relationship-building and active listening abilities.

• Skills in selling, closing, persuasion, and presentation.

• Capability to successfully complete projects and assignments.

• Proficiency in understanding and communicating complex technical/medical terminology while maintaining technical expertise, including competitive product knowledge.

• Self-motivated and disciplined.

• Organizational and planning abilities, with attention to detail and accuracy.

• Ability to work both independently and collaboratively as part of a team.

• Flexibility to manage multiple tasks concurrently.

• Ability to interact with individuals at all levels within and outside the company.

• Working proficiency in Microsoft Word, Excel, and Outlook.

• Must successfully complete all client training requirements and meet training expectations.

• Must be available to participate in meetings, training sessions, and conventions when requested.

• Must be able to drive to and around customer offices within the designated region during field sales activities.

• A valid driver’s license is required.

🏝️ Benefits

• Equal employment opportunity policy.

• Participation in teleconferences and live National, regional, and district meetings and training sessions.

• Client training (both home study and live training).