Associate Solutions Engineer – Mixed Industries

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Solutions Engineers and Account Executives with customer discovery, product demonstrations, and technical sales initiatives.

• Understand customer business challenges, contact center operations, technical environments, and transformation objectives.

• Aid in preparing and delivering product demonstrations that illustrate how Talkdesk addresses customer issues and enhances customer experience.

• Create tailored customer demos, specific use cases, presentations, follow-up materials, and technical documentation.

• Record customer requirements, business goals, technical considerations, integration needs, risks, and subsequent steps throughout the sales process.

• Build foundational knowledge of Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.

• Collaborate with various teams, including Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success.

• Engage in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.

• Articulate technical concepts clearly and simply, in a business-focused manner.

• Support competitive positioning by learning how to differentiate Talkdesk solutions in the marketplace.

• Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.

• Gain insight into how AI, automation, and enterprise integrations enhance customer and employee experiences.

• Cultivate technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certification, and hands-on experience.

• Travel for customer meetings, internal events, and team sessions as required.

⛳️ Requirements

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience.

• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.

• Excellent communication, listening, and interpersonal abilities.

• Capacity to explain concepts clearly and adjust communication style for various audiences.

• Strong presentation skills or a willingness to develop into a confident presenter.

• High level of curiosity, coachability, initiative, and eagerness to learn.

• Proactive attitude.

• Strong problem-solving capabilities and the ability to link customer needs to viable solutions.

• Ability to work effectively in a fast-paced, collaborative setting.

• Strong organizational skills, attention to detail, and capability to manage multiple priorities.

• Demonstrated professionalism, accountability, and responsiveness to both internal and external stakeholders.

• Comfortable with learning and utilizing technology platforms, software applications, data-driven tools, and AI-enabled solutions.

• AI experience is strongly preferred.

• Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS is preferred.

• Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications is preferred.

• Experience presenting to groups, facilitating discussions, or conveying technical concepts to non-technical audiences is preferred.

• Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus.

• Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance.

• Employee Assistance Program (EAP).

• 401(k) plan.

• Uncapped paid time off program for exempt employees.

• Accrual-based paid time off program for non-exempt employees.

• 14 paid holidays each year.

• Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees.

• Potential eligibility for long-term incentives in the form of equity.

• Potential eligibility for short-term incentives in the form of bonus or commission.