Remote Associate Revenue Operations Analyst, Policy – Rules of Engagement at GitLab

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the documentation and upkeep of go-to-market policies and the rules of engagement for the Field Sales team.

• Address policy inquiries and aid in resolving policy-related conflicts through Salesforce Chatter, case requests, and the Sales Support Slack channel.

• Meticulously apply established policies and pinpoint questions that require escalation.

• Ensure accurate data management, process documentation, and best practices for first-tier sales teams.

• Collaborate with operations, strategy, sales compensation, and sales systems partners to maintain consistent processes.

• Identify gaps in documentation or processes and communicate them to the relevant team members.

• Assist with policy updates and annual planning activities as business requirements evolve.

⛳️ Requirements

• A keen interest in revenue or sales operations, policies, and the systems that support go-to-market teams.

• Experience in working meticulously with data, documentation, or administrative processes through academic coursework, internships, projects, or prior roles.

• Capability to closely review information, identify issues, and document clear next steps.

• Proficiency in managing multiple requests, prioritizing tasks, and meeting deadlines.

• Strong written and verbal communication skills for effective collaboration with stakeholders across teams.

• A desire to support policy application and fairly resolve questions or disputes consistently.

• Demonstrated curiosity by asking questions, learning new processes, and taking ownership of assigned tasks.

• Experience in Salesforce administration or familiarity with Salesforce is advantageous.