Director, Revenue Operations – Fundraising

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Take ownership of the strategic data and systems architecture for Fundraising, encompassing pipeline tracking, forecasting, and reporting structures such as Salesforce.

• Establish and standardize Fundraising KPIs that align with the needs of Board reporting and long-term strategy.

• Collaborate with Fundraising Data and Tech counterparts to prioritize, implement, and approve shared initiatives.

• Create and institutionalize pipeline reviews, quarterly business reviews (QBRs), reporting schedules, and operational processes.

• Develop revenue systems and processes in conjunction with Finance, Fundraising, and Donor Experience teams to facilitate scalable growth and ensure capital movement.

• Manage revenue reconciliation and recognition, tracking of pledges and receivables, restricted-fund coding, seamless handoff, and audit support.

• Oversee workforce and capacity planning for Fundraising alongside the Vice President.

• As the function evolves, lead a team of 3–5 professionals in fundraising technology and data, donor experience, and knowledge management.

• Act as the intermediary between Fundraising and Grants Management, Finance, Compliance, People, Legal, and other departments.

• Collaborate with the Vice President on strategy development, organizational changes, internal communications, decision-making, and priority setting.

• Prepare briefing documents and executive communications for senior leadership and Board members.

• Drive cross-fundraising initiatives including donor stewardship coordination, system launches, workforce planning, and market expansion.

⛳️ Requirements

• 8+ years of experience in revenue operations, business operations, or a chief-of-staff role, preferably within a fundraising, sales, or partnerships organization.

• Proven experience in building or owning CRM/pipeline systems (e.g., Salesforce), KPI frameworks, and reporting infrastructures utilized by multiple teams.

• Strong analytical operational skills, including the ability to navigate ambiguity, prioritize tasks, and leverage data to inform decision-making.

• Demonstrated capability in managing cross-functional relationships and influencing senior stakeholders outside of a direct reporting line.

• Experience in managing people or workstreams, with the ability to define roles and structure as the function expands.

• Exceptional written and verbal communication skills, especially for high-stakes internal and Board-facing documentation.

• Deep alignment with GiveDirectly's values, particularly regarding recipient choice, transparency, and evidence.

• An advanced degree (e.g., MBA) is advantageous, though not mandatory.

• Experience working with institutional donors or fundraising teams in Africa is a plus.

• Experience in establishing a BizOps or RevOps function from the ground up is an added benefit.

• Successful completion of safeguarding and pre-hire screening may include reference checks, criminal background checks, and sanctions screenings.

🏝️ Benefits

• Annual benefits stipend: $21,393 in the United States; £2,760 in the United Kingdom.

• Bonus at target performance: 15%, with the potential for additional upside.

• Fully remote work environment.

• Opportunities for professional growth.

• Reasonable accommodations available during the application, interview, and work processes.

• Referral reward of $3,000 for a Senior Manager or above role, payable if the referral is hired.

• No negotiation policy aimed at promoting equitable pay.