Associate Renewals Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Enhance customer retention by implementing effective sales strategies via phone, video, and email, while reducing churn and contraction.

• Manage the renewal process to maintain or increase Annual Recurring Revenue (ARR).

• Assess license utilization and fulfill true-up requirements.

• Align customer business objectives with renewal quotes to drive success.

• Offer renewals administrative support to Renewals Managers and Account Executives.

• Ensure timely closure of renewals.

• Collaborate with Sales and Customer Success Managers to devise renewal strategies and plans using customer data and metrics.

• Coordinate with customers to guarantee that purchase orders and order forms are completed accurately for internal approval of deals.

⛳️ Requirements

• Experience in sales or related customer-facing roles, such as Sales Development Representative (SDR), Business Development Representative (BDR), sales operations, deal desk, customer service, or Customer Success Manager (CSM).

• Proven track record of progressive experience in B2B software sales.

• Familiarity with subscription-based go-to-market strategies for customer success management and renewals.

• Excellent communication skills, along with strong interpersonal and collaborative abilities.

• Highly motivated, goal-oriented, and driven to achieve results.

• Proficient in negotiation, presentation, and closing techniques.

• Preferred experience with technical products; knowledge of DevOps, software development lifecycle, or application development is advantageous.

• Embrace GitLab's values and operate in alignment with those principles.

🏝️ Benefits

• Comprehensive benefits to support your health, financial security, and overall well-being.

• Flexible Paid Time Off policy.

• Participation in Team Member Resource Groups.

• Equity compensation and Employee Stock Purchase Plan.

• Access to a Growth and Development Fund.

• Parental Leave policy.