Associate Relations Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Offer prompt guidance and consultation regarding manager, associate, and labor matters in both non-union and unionized environments.

• Interpret policies and contracts while providing insights on performance management.

• Support associate disciplinary actions and conduct investigations.

• Address employment inquiries, questions, and cases with consistency, accuracy, and timeliness.

• Identify and resolve issues through effective questioning and risk assessment.

• Mentor managers on policy interpretation, management of collective bargaining agreements, associate conduct, and performance management.

• Conduct research using confidential company records, online knowledge articles, and Ministry policies and procedures.

• Advise managers on consistent policy enforcement and conflict resolution strategies.

• Investigate low to medium-risk issues by planning investigations, gathering facts, interviewing witnesses, reviewing comparable cases, and determining suitable actions.

• Collaborate with the Advice & Counsel Center of Excellence and cross-functional partners.

• Work with stakeholders while ensuring confidentiality is maintained.

• Utilize computer systems to document facts, research previous issues and resolutions, and extract risk-assessment and trend data.

• Review employee concerns related to management.

• Collaborate with the Leave of Absence team to assist with accommodations and ensure compliance with leave policies.

⛳️ Requirements

• Bachelor’s Degree (4-year) is required.

• Degrees in Human Resources or equivalent fields such as Business or Industrial Psychology are accepted.

• PHR certification is preferred.

• At least 2 years of experience in Human Resources.

• Outstanding customer service, communication, interpersonal, listening, problem-solving, and conflict resolution abilities.

• Capability to probe based on provided responses.

• Proficient in organizing and presenting information in a clear and concise manner.

• Ability to establish rapport and effectively convey challenging information.

• Experienced in interviewing employees, witnesses, and supervisors; preparing comprehensive documentation; and maintaining organized files.

• Ability to handle highly confidential information responsibly.

• Familiarity with Federal and State Employment Law.

• Consistent, reliable attendance and punctuality are essential.

• Preferred: 2 years of HR experience focused on the investigation, research, and resolution of issues involving managers and associates.

🏝️ Benefits

• Competitive salary.

• Incentive programs.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Comprehensive medical, dental, vision, and prescription coverage.

• Options for HSA/FSA.

• Life insurance coverage.

• Access to mental health resources and discounts.

• Paid time off.

• Parental leave and FMLA leave availability.

• Short- and long-term disability benefits.

• Backup care options for children and elders.

• Tuition assistance programs.

• Support for professional development and continuing education.